- Is a commitment to improving the service by confronting rather than disguising the death experience, and by reducing ignorance
- Is intended to define the rights of every individual who experiences bereavement
- Will set standards of the service related to burial, cremation and funerals generally. It is a written statement of what can be expected and this can be measured for judging the service received
- Recognises that bereavement services are critical to the health of the nation. That the benefits of a meaningful funeral are immeasurable, influencing both the physical and mental wellbeing of us all
- Will give the bereaved greater influence over the arrangement of funerals, thereby controlling costs and offering more satisfaction
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